Privacy Policy
Effective Date: 20 Aug 2025
myhear.in (“we,” “us,” or “our”) operates a software platform that supports clinics in managing hearing aid services and speech therapy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our platform. By using our services, you agree to this policy.
1. Information We Collect
a) Personal & Health-Related Data
We may collect:
Clinic staff and patient identifiers (names, email addresses, phone numbers)
Clinical data (hearing assessments, therapy records, device settings)
Appointment details, billing, insurance, and treatment history
These details are essential for delivering our services effectively, scheduling, and maintaining accurate records.
b) Usage & Technical Data
We gather aggregated, non-personal information such as:
IP addresses, browser types, device OS
Device model or app version used
Log data and anonymized usage trends
This helps us improve usability and performance. Similar practices are common in audiology-related platforms softhear.comsoundaudiology.org.
c) Cookies & Tracking
We may use cookies, web beacons, or similar tools to understand how our service is accessed and improve your experience—without linking such data to identifiable individuals.
2. Purpose of Data Collection
We use collected data to:
Provide, maintain, and optimize our software and services
Facilitate clinical workflows—appointments, therapy documentation, hearing aid management
Communicate about features, updates, or service notices
Enhance user experience through analytics and performance monitoring
Comply with legal, regulatory, or professional obligations
These purposes align with standard practices in audiology and speech therapy platforms.
3. Information Sharing & Disclosure
We may share personal or clinical data with:
Clinics or providers affiliated with myhear.in, to administer services
Third-party providers (e.g., hosting, analytics, payment processors), under strict confidentiality obligations
Legal authorities, when required to comply with law or protect rights and safety
Successor entities, in case of merger, acquisition, or asset transfer—subject to notice and continued protection.
We do not sell your personal data for marketing. Any disclosures are limited, purposeful, and governed by confidentiality agreements.
4. Data Retention & Storage
Data is retained only as long as required for service delivery, legal obligations, or analytic purposes
Sensitive clinical and personal data is securely stored on encrypted servers, with restricted access protocols in place—similar to industry standards.
5. Security Measures
We implement robust security practices:
Use of encryption (e.g., TLS/SSL) during data transfers
Regular audits of data collection, storage, and processing policies
Access controls, confidentiality agreements, and employee data training
These measures are crucial in managing health-related data securely.
6. Your Rights & Choices
Depending on applicable laws (e.g., GDPR, HIPAA), you may have the right to:
Access, correct, or delete your personal or clinical data
Withdraw consent where data processing is consent-based
Object to processing for direct marketing or analytics
To exercise any rights or request information, please contact our Data Protection Coordinator at: support@myhear.in.
7. Children’s Privacy
Our services are intended for clinical use and not directed toward children under 13. We do not knowingly collect personal information from minors under 13.
8. Changes to This Policy
We may update this Privacy Policy to reflect service or legal changes. Updates will be posted with a revised effective date. Continued use of our services after updates implies your consent to those changes.
9. Contact Us
If you have any questions, requests, or concerns regarding this policy, reach out to: myhear.in
Email: support@myhear.in
We are committed to responding promptly and responsibly.